At El Paraíso de las Orquídeas Lodge, we value and respect the privacy of our users and customers. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our website.
1. Information We Collect
We may collect personal information when you:
- Make a reservation or inquiry
- Fill out forms on the website
- Contact us via email or phone
The information may include:
- Full name
- Phone number
- Email address
- Reservation details
- Any other information you voluntarily provide
2. Use of Information
The collected information is used to:
- Manage reservations and requests
- Provide customer service
- Send information about services, promotions, or updates
- Improve our services and user experience
- Comply with legal obligations
3. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties, except in the following cases:
- When necessary to manage reservations or requested services
- When required by law or competent authorities
- With service providers who support our operations under confidentiality agreements
5. Cookies
Our website may use cookies to improve the browsing experience. These allow us to:
- Remember user preferences
- Analyze website usage
- Optimize site performance
You can disable cookies through your browser settings.
6. User Rights
You have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of your data
- Withdraw consent for data processing
To exercise these rights, please contact us through the official channels provided on our website.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Policy Updates
We reserve the right to update this Privacy Policy at any time. We recommend reviewing this section periodically.
